Returns & Refunds

Returns & Refunds

RETURNED GOODS AUTHORISATION:
All returned products, whatever the reason, must be accompanied by a Returned Goods Authorisation number (RGA:), this can be obtained by contacting us by telephone (+44 (0) 1327 855585:) or by email (returns@gprdirect.com). The parcel should be securely wrapped to protect the contents and be clearly marked on the outside with the word "Returns" followed by the RGA number. Complete purchase details including your name and address and contact details should be included within.

EXCHANGE OF GOODS:
Whilst we endeavour to supply the correct size, inevitably on occasions an exchange is required, we will happily exchange size on all stock items once you have returned the goods in their original condition with all packaging.

GOODS NO LONGER REQUIRED:
If for any reason you are not completely satisfied with your goods you may return them to us within 14 days, complete with all packaging in original condition, for a refund, credit or exchange at our discretion, after the issue of a Returned Goods Authorisation number. This does not apply to non-stock items which have been specially obtained to fill your order. Goods should be returned using a recorded delivery service, as we cannot be held responsible for any goods lost or damaged in transit to us and in the event of us having no record of receipt of the return a refund, credit or exchange will only be considered if a proof of return is provided. Goods returned which have been correctly supplied will be subject to a 15% re-stocking charge and carriage costs will not be refunded

GOODS INCORRECTLY SUPPLIED & WARRANTY CLAIMS:
Goods returned due to incorrect supply or failure under warranty will be dealt with as a matter of priority. They should be accompanied by a valid proof of purchase and details of your preferred remedy.

GPR Motorsport Equipment is not responsible for any carriage charges, labour charges or consequential costs of any kind associated with the fitment or removal of suspected faulty, incorrectly ordered or incorrectly supplied parts.

RETURNS ADDRESS

Returns Department
GPR
Unit 1 Silverstone Technology Park
Silverstone Circuit
Towcester
Northants
NN12 8TN
ENGLAND

Tel: +44 (0)1327 855 585
Fax: +44 (0)1327 855 320