Delivery
Once you’ve purchased your goods from GPR, our priority is to get them to you quickly and securely. We work with a number of different shipping companies, and allow you to select the best one for you, based upon your location, the type of goods you have ordered and how quickly you want to receive them.
Wherever you are in the world we have a range of delivery options to make sure you get your items as quickly as possible!
1. UK DELIVERIES – ROYAL MAIL AND DPD
For deliveries to UK addresses we use Royal Mail and DPD, depending on the total weight and value of your goods. All orders placed online before 2pm Monday to Friday will be shipped the same day (subject to items all being in stock). Orders placed at the weekend will not be shipped until the next working day. Orders with items not in stock will be held until the order is complete before its despatched. We may choose to send out the items in stock first at our discretion and normally only in the event of supplier delays.
DPD will advise a delivery time window on the day of your delivery, providing you have given us a mobile number or email address. As soon as a parcel is shipped, you will receive an automated e-mail confirming the shipment and the tracking number for your parcel.
2.WORLDWIDE SHIPPING - DHL EXPRESS
We use DHL Express for all our international shipments. Deliveries to most of Europe are next day, but please check the DHL website for normal delivery times if you are unsure and your requirement is urgent.
Orders placed online before 2pm will be shipped the same day (subject to items all being in stock). Orders with one or more items not in stock will be held until the order is complete before its despatched. As soon as a parcel is shipped, you will receive an automated e-mail confirming the shipment and the tracking number so that you can follow the progress of your goods via their website or app.
Customs Charges & Delivery
For EU Countries:
The price you see is the price you pay.
At Grand Prix Racewear, we offer a Delivery Duties Paid (DDP) service for all European customers. This means that when you place an order:
- VAT and duties are covered in the price, so there are no additional charges to pay.
- Your order will be processed via express “duty paid” channels.
- The total amount you pay at checkout covers all costs, ensuring no surprises, no delays.
Shop with confidence knowing there are no hidden costs for our European customers. If you have any questions or need assistance with your order, our Customer Service Team is here to help.
Outside the EU
If your delivery address is outside the EU, please be aware that import duties and taxes may apply when the shipment reaches your country. These charges are determined by your local customs authorities and vary by country.
All international shipments may be subject to customs inspections, and any applicable fees for customs clearance will be your responsibility.
We recommend contacting your local customs office for further details on potential charges.
3. CUSTOMER COLLECTION
You can opt to collect from our Silverstone Showroom during our store opening hours. Before traveling, please await the email stating your order has been “shipped” as this will tell you when your goods will be ready for collection.
Alternatively, you can call us on 01327 855585 to organise this.
4. E-BIKE DELIVERY & COLLECTION INFORMATION
At Grand Prix Racewear, we take the security and safe delivery of your E-Bike seriously. Whether you're collecting in-store or opting for home delivery, please read the following information carefully to ensure a smooth and hassle-free experience.
Payment by Bank Transfer -
If you have chosen to pay by bank transfer, we will process your order as soon as payment is received.
Once funds are confirmed, our team will contact you to explain the next steps in the shipping process.
No goods will be released or dispatched until full payment is cleared.
In-Store Collection -
If you wish to order a bike for collection in-store, please contact us.
📞 Phone: +44(0) 1327 855 585
📧 Email: [email protected]
A deposit of £100 will be taken, with the remaining balance to be paid on collection
Home Delivery (UK Mainland Only) -
We use a secure delivery process to protect you and your purchase.
Step 1: Password Verification
We will post a unique 6-digit password to your billing address.
Once you receive it, please call our team to confirm.
Only once this step is complete will we arrange your delivery via our trusted courier partner.
Step 2: Secure Delivery Requirements
Delivery can only be made to the billing address.
On delivery, you must present a valid photo ID that matches the billing address.
The delivery driver will:
Request your 6-digit password
Take a photo of your photo ID
Take a photo of the front door of your property
⚠️ Important:
If the ID does not match the billing address or the password cannot be provided, delivery will not be completed.
Need Help?
If you have any questions about your order, payment, or delivery options, please don’t hesitate to contact us.
📞 Phone: +44(0) 1327 855 585
📧 Email: [email protected]