I can't find the item I am looking for - what should I do?

Start with the shop menu which is structured to show major categories and subcategories. Our filters allow you to search by key attributes, such as price, brand, colour and size. You may also use the magnifying glass icon at the top of the page to search using free text, our part number or the manufacturer part number. If none of this works, give our sales team a call on 01327 855 585 and they'll be pleased to help.

Do your website and showroom have the same products?

The showroom has a smaller range but features the most popular suits, boots, gloves and helmets, ideal if you need to try items on before ordering. The website features the full range of over 25,000 products. 

Can I order by telephone?

We are happy to take orders in person, via the website or over the telephone. 

Are the offers the same on the website as in the showroom?

Not always. Whilst the prices are the same, we sometimes have offers that are exclusively available online or instore.

Can I order online and collect in store?

Yes you can. We recommend that you always check that your items are available instore before traveling to collect them.

How can I tell if my items are in stock when I order online?

When you select your product online, if it is a simple product, i.e it has no options, the text above "add to basket" will either say "in stock" or "subject to extended delivery' with an estimation of the lead time.


Can I order items that are not in stock?

Yes you can. If you include items subject to extended delivery in your basket, we will contact you to advise when the items are in our warehouse. We will generally ship them to you on the same day.

What happens if the lead time is unacceptably long for me?

Lead times are based upon the information provided to us by manufacturers, most of whom are based outside of the UK. It will be based upon production schedules and transport time. As is the case in any business where production may be seasonal, some lead times can be several months. If you are unable to wait, we recommend that you contact a member of our sales team and they will try to recommend an alternative solution of similar cost, quality and functionality. 

Do you ship overseas?

Yes, we do. Grand Prix Racewear supplies customers around the world. Prices on the website are displayed in Sterling (£) and the UK tax rate is applied. If your order is for export, you can change the prices into US Dollars, Euros, Yen or Diram. The tax rate will change in the checkout to reflect the tax level in the delivery destination and GPR will account for the tax. You (the customer) will be responsible for paying any import duty to the local authority.


What payment methods do GPR accept?

We accept all major credit cards including Mastercard, Visa and American Express or PayPal. We also offer the following finance options for extended payment;

PayPal Pay in 3 for orders up to £250

Klarna - spread your payments for up to 36 months for orders over £250. See our separate Klarna FAQs for more information

You can also pay by cash instore. 

Do you accept gift vouchers?

GPR accepts our own Gift Vouchers which can be purchased in any denomination. Vouchers can be redeemed instore and online and are valid for 12 months from the date of purchase.

The value of the vouchers is added to your account, and if you spend less than the value, the balance is reatined for future purchases.

Can I open a credit account?

No, we don't offer credit facilities, but there are options through PayPal and Klarna to take advantage of extended payment terms.


I've paid for Express Delivery but my order hasn't arrived - what do I do?

It may be that your order contained some items that are subject to extended delivery and the order has been delayed whilst we are waiting to receive them from manufacturers. Alternatively, the goods may have been despatched by GPR but delayed by an issue with the couriers. Contract our sales team and we will be happy to investigate this for you.

When can I expect to receive my order?

We provide a tracking reference once an order is dispatched in full. If an item on your order is subject to an extended lead time, then it won't be dispatched until that item has arrived. To arrange part shipment of your order you would need to contact our customer service team.

What happens if some of my items are in stock and some are subject to extended delivery?

To keep costs down and to reduce our carbon footprint, whenever possible we ship your complete order in one go. However, if there are items that you require urgently and you don't want to wait for the rest of the order, we will ship them separately for you.

Why doesn't my tracking number work?

Tracking numbers rely on the delivery agents updating their systems. Please allow up to one working day for the tracking number to be updated. If after this period the tracking number is still not working, please contact our customer service team.